Returns and Refunds

Our Commitment to Customer Satisfaction

At BWG, we strive to provide the highest quality products and services. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free exchange policy.

Refund Policy

We do not offer any Refund in our website

Exchange Policy

You may exchange your item within 7 days of delivery if it is:

• Damaged
• Defective
• Incorrectly shipped
• Sizing Discrepancies

To initiate an exchange, please contact our customer support team at info@getbwg.com within 7 days of delivery. Please provide the following information:

• Order number
• Reason for exchange
• Photos of the damaged or defective item

Once we have reviewed your request, we will provide you with a prepaid return shipping label and instructions on how to return the item.

Important Notes:

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• We reserve the right to refuse exchanges for items that do not meet our return policy.
• Sizes in exchange are subject to availability. Any difference in amount due to the exchange will be issued as a redeemable gift card.

If you have any questions or concerns, please contact our customer support team.